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Terms & Conditions

Terms and conditions for booking with Fit to travel Vacations

Terms & Conditions

Last updated: September 2016

Ensure you read and understand the conditions before making a reservation.

Price

The prices listed on our website are in Canadian dollars, are based on double occupancy and include taxes (GST, QST, PST, HST) and service fees and are valid based on availability at time of booking. The contribution to the « Fond d’indemnisation des clients des agences de voyages » is not included, which is 1$ per 1000$. All fees and/or taxes which are due at destination are not included and nor are the fees imposed by airlines such as baggage, seat selection and sports equipment fees. Our prices are based on rate of exchange, taxes and fees of our suppliers which are in effect at the time of reservation. The price could be modified in the event of a surcharge, fuel surcharge imposed by a carrier or an increase in the rate of exchange. In the event where the price increase, not considering the Quebec sales tax (QST) or Canada good and services tax (GST), is equal or greater than 7% of the price of the services, the customer can choose to be refunded immediately and in total or can ask for similar services.

Service fees

Any package and/or travel product which is not listed on our website may incur service fees. Your counsellor will provide the information.

Reservation/Deposit

It is preferable to make your reservation at least 45 days prior to departure. A deposit will be required at time of reservation based on our suppliers requests and it will not be confirmed until the deposit has been received in our office. A full payment may be required at time of reservation if a supplier requests it. Your name as it appears in your passport is needed for the reservation.

Final payment

Final payment is due as per our suppliers conditions and all their conditions apply. Airlines will not guarantee a ticket price until final payment has been received. A full payment may be required at time of reservation if a supplier requests it. All travel agency services fees are due at final payment.

Reservation modifications

Any changes to a reservation will lead to fees in addition to the ones charged by the supplier. A name change is considered as a cancellation.

·        46 days or more prior to departure, 35$ per person

·        45 days or less prior to departure, 45$ per person

Reservation cancellation

Any cancellation will lead to fees in addition to the ones charged by the supplier. A name change is considered as a cancellation. The travel agency fees are not refundable.

·        46 days or more prior to departure, 35$ per person

·        45 days or less prior to departure, 45$ per person

Unused services

No refund will be given for unused services or if they are cancelled after your departure we impose our suppliers terms and conditions.

Insurance

It is strongly recommended to purchase insurance for your trip (cancellation, interruption, medical, luggage). Verify the terms and conditions of your policy before you leave. Insurance is not refundable.

Documents and health

It is your responsibility to ensure to have proper documentation (passport, visa, etc.) for entry into a foreign country. Canadian citizens normally require a valid passport valid for 6 months after their return. You must also ensure to know the risks and to obtain proper vaccination for the countries you are travelling to. You are responsible to ensure you are healthy enough for travel before making your reservation and you are aware that taking part in sporting events such as triathlon, running, biking, have risks. You will not hold Fit to Travel Vacations and its holding company responsible for any damages or injuries, issues.

Flights and airlines

It is your responsibility to check-in on time for your flights and to verify flight times with the airline. Any change and/or cancellation fees imposed by the airline will apply.

Responsibility

Fit to Travel Vacations acts as an intermediate between you and the travel suppliers and it cannot be held responsible for delays or default in rendering the service. If a problem occurs during your trip, please contact the supplier or us immediately so the problem can be resolved. Our responsibility is limited to the cost paid for the trip.

We are not responsible for any changes made to sport events related to our packages for example cancellation, date or time changes.

Complaints and comments

Any complaint or comment should be sent to Fit to Travel Vacations promptly after your return.

Special requests to supplier

Any special request for a supplier will be transmitted but cannot be guaranteed. We cannot be held responsible if it is not rendered.

Credit card payments

When providing your credit card number verbally or in writing, you agree to adhere to the terms and conditions of the reservation and authorize the transaction to buy the travel services. We will ask for a proof of identity for any third party credit card. We may also ask you to provide a written confirmation that you accept the use of your credit card without signature.

Privacy and security policy

We use your personal information to make reservations with our suppliers and our database is not shared with any third parties without your consent. We also use certain information in order to send you targeted offers when you have opted-in for that choice. If you have any questions, please contact us. Credit card numbers are not stored in our systems.

We hold a Quebec permit.